Informer311 Data Sheet

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Informer311 Community Engagement Integrated with IBM Maximo and powered by Interloc Mobile Informer! Organizations who wish to adopt a customer-centric model of engagement often give customers the ability to report problems. Whether it's a leaky roof or a faulty electrical outlet, work will not get done unless it's reported. Gartner estimates that self-reporting issues via a self-service mobile app costs up to 100 times less than operations at a call center or monitoring an email account. Couple that with the fact that we live in an omni-channel world, where customers use many channels in order to communicate. The first self service requestor application fully integrated with IBM Maximo Self Service Requestor, Informer311 requires no additional server software or integrations. It directly communicates via the MIF and Web Services, connecting to the Mobile Informer platform. Informer311 is an enterprise grade engagement tool that empowers your community to take action on any service request, follow that request, and know when that request is completed. Get ahead of the curve for community engage- ment and show your desire to meet the needs of your customer in the most direct and efficient manner possible. Get Informer311. • Seamless, native mobile self-service requestor app powered by the Mobile Informer platform • Reduced customer service costs and increased efficiency • Effortless community engagement through simple mobile app • Greater accessibility to maintenance organizations allowing 24x7x365 reporting of problems • Increased accessibility to service centers • The ability to broadcast known outages or issues • Service requests are auto- matically routed to Maximo, where they can easily be turned into work orders Benefits interlocsolutions.com

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