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IBM Control Desk Final

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IBM Control Desk (formerly named SCCD) provides the ability for you to extend your Maximo investment. For organizations who already use Maximo to manage their enter- prise assets, adding the IBM Control Desk component to manage Information Technology (IT) Services, Changes, Assets, and Configura- tion Items (CI), makes perfect sense. By bringing together previously distinct management capabilities, IBM Control Desk provides the benefit of managing assets, ser- vice requests and changes across virtualized and non-virtualized environments. IBM Control Desk extends your existing Maximo imple- mentation, providing one holistic application that provides management of all your complex assets – IT or Enterprise Under the hood IBM Control Desk is composed of: • Service Request Management Service desk for prioritizing and resolving service requests and managing incidents • Service Catalog Intuitive self-help portal and a complete catalog of services; automatically build a solutions repository • Service Provider Support Service support and service delivery capa- bilities for multiple customers in a single deployed instance • Change, Configuration and Release Man- agement Impact analysis and automated change procedures; automatically keep assets in synch with Configuration items • IT Asset Lifecycle Management Inventory management and software license compliance capabilities IBM Control Desk also comes with Informa- tion Technology Infrastructure Library (ITIL)- aligned processes. Value of IBM Control Desk implementations IBM Control Desk implementations can include implementing the entire suite or just the components that fit your current need. Interloc's ITSM projects follow a proven implementation approach and methodology, ensuring your success. IBM Control Desk implementations cover: Service Desk Components – Service Catalog, Service Request, Incident, Problem, and Sur- veys. We can use existing IBM Control Desk processes or design new processes that meet your growing needs. Change and Configuration Management – Implementation of Maximo IBM Control Desk change applications and processes, Configu- ration Management, CI discovery. Asset Management for IT – Implementation of IT asset management and asset manage- ment life-cycle processes, software license management, asset discovery. ITSM implementation with IBM Control Desk IBM Control Desk benefits • Reduce total cost of ownership by using one unified solution • Reduce business risk by using ad- vanced impact analysis and defining automated change procedures that ensure integrity of existing infra- structure while supporting business agility • Improve efficiency and quality of service by unifying asset, change and problem management across both IT and the rest of the enter- prise • Lower cost and mitigate license compliance risk by performing end to end software asset management • Improve utilization rate and reduce unnecessary purchases by manag- ing the IT asset life cycle

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